Contact & Complaints Procedure

Version 1.0 · Updated 2026-08-13

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Version 1.0Information

How to reach us and escalate a complaint.

1. Support

Contact us through the in-app support form or our published support email address.

2. Response times

We aim to acknowledge complaints within 2 business days and resolve them within 15 business days.

3. Escalation

Unresolved privacy complaints may be escalated to the Information Regulator of South Africa.